Getting Your Tickets
For our Ferry Tickets we do not issue you with a physical ticket. You will receive confirmation of your booking by email. This email will contain a reference number and together, will serve as your ticket. Please print out the your email confirmation of your booking and present it at the check-in desk at the port. You will be issued with boarding passes for your journey.
If you book any crossing operated by SNCM, in addition to your booking confirmation we will send you travel documents by email. These documents must be printed out and presented at check-in, in order for you to be allowed to travel.
Ferry Ticket Payment
For our ferry tickets we accept payment by Visa debit/credit/Electron, Mastercard, Maestro, Cirrus and Switch - Please note we do not accept American Express or Solo.
All online bookings are handled via a secure server which encrypts all your details into a format that cannot be recognised using Thawte SSL encryption technology.
Taxes and Additional Charges
In nearly all cases, all taxes and fuel surcharges are included in the price quoted. In the few cases where the ferry operator applies additional charges upon arrival at the port you will be given the details of these charges at the quote stage of the booking process.
Changes in Prices
The prices you see online are only valid at the time of the quote. Some of the ferry operators we use offer a demand-driven pricing structure where the price for that particular route changes depending on the popularity and how many tickets have already been sold on the ferry in question. By booking as early as possible can often lead to cheaper tickets.
Unsuccessful Bookings
When making a booking you may find that for one reason or another your booking attempt was unsuccessful. This could be for a number of reasons including the ferry being full or being unable to fulfil your requirements. On rare occasions you may notice that money has been take from your account even though the booking was not successfully. this is because when a booking is attempted, money is automatically reserved in your account for the transaction and can appear to have been debited from your account. Please do not be alarmed, if a booking fails, no money will be debited from your account, and an automatic response will be sent to your bank canceling the transaction. This amount of time this takes can vary depending on your bank, but will definitely appear back in your account shortly.
If you have tried to make a booking but have not had a confirmation of your booking on screen you can usually know whether or not it has been successfully by whether or not you have received a confirmation email. If your booking has been confirmed, an email is automatically sent to the email address declared during the booking process.
Amending and Canceling Bookings
When you make your booking your booking confirmation will have an email address and telephone number which you can use to make cancellations or amendments of your booking. In some cases it is not possible to cancel or amend a booking and for you to receive a refund. If this is the case you will be notified before you confirm your booking. You will also be informed of any other cancellation or amendment charges. Please note there are many variations of amendment and cancellation policies due to the large number of service providers we offer.
There will be an administration charge for any amendments or cancellations made, as detailed in the terms made clear to you before confirming your booking. Unless stated otherwise these fees are normally £25/€40 per amendment. You will also be charged any change in price for the services you have purchased if they are more expensive than the original price paid. Likewise if the changes result in the price being cheaper you will be given the difference or have the cost taken off the administration fee due.
If you are due a refund this will be made to the card originally used to make the booking. For security reasons refunds cannot be made in any other way or to any other payment card. In a very small number of cases, a refund may be made in the form of travel vouchers. If this is the case you will be made aware of this before progressing with the cancellation or amendment.
Lost Property
As we are a booking agent, we have no way of assisting with any lost property issues. For an enquiry of this type please contact the ferry operator directly.
Disabled / Reduced mobility passengers
The majority of ferries booked through Ferry Price are well adapted to suit the needs of disabled passengers, although not all ferry operators are able to offer all onboard facilities. Passengers requiring assistance are advised to arrive to port early. Most operators will ensure your car to be positioned close to the lift on the car deck and will offer the use use of wheelchair for any passenger requesting one. For overnight crossings some specially adapted disabled cabins are available onboard. This type of cabin must be pre booked by calling the number on your confirmation email.
Pre-Booked Cabins or Seats
Onboard accommodation is usually only required on overnight crossings. For a crossing where accommodation is compulsory you will be advised during the booking process and given a choice of available accommodation to choose from.
If you under occupy a cabin you will not have to share your cabin but may have to pay a supplement in some cases. You will be advised of this when booking any crossing requiring use of a cabin. Some ferry journeys offer the option of selecting a shared cabin but you will only be required to share if you choose this option. When booking a crossing with cabins please select the number of cabins you require rather than the number of births. You will only be required to select the number of berths if you have selected the shared cabin option.
If booking a seat please simply input the numbers of seats required.
Vehicle Information
Foot Passengers - To book a ferry ticket without a vehicle please select 'Foot passenger' from the Vehicle dropdown at stage 2 of the booking process. If this option is not available that means that the particular route you have chosen does not accept foot passengers.
Rental Cars - Booking your ferry crossing requires you to enter a vehicle registration number. You can still book online even if you don’t know the make or registration number of the car. Simply enter “Rental Car” in the vehicle registration field and the expected size of the car, e.g. Small, Saloon, 4x4 etc in the Make/Model field.
Commercial Travellers - Currently only non-commercial, car-based vans (height less than 1.8m) can generally be booked over the Internet, and only if the 'Van' option can be selected from the Method Of Transport list. Due to customs regulations, transit-style vans are sometimes not allowed to travel under a Tourist ticket, and may be charged at a higher rate. Failure to declare your vehicle correctly may result in an additional payment at the port and/or refusal to accept the ticket purchased.
Roof Boxes and Bicycle Racks - If you have a roof box or bicycle rack please include the additional size when entering vehicle dimensions. Failure to enter vehicle dimensions correctly may lead to problems at port, such as additional charges or not enough space being available for you to board the ferry.
Trailers - To book travel with a trailer please select “Car and Trailer” or “Motorhome and Trailer” or “Van and Trailer” and select the appropriate dimensions for both the vehicle and the trailer and proceed with the booking.
Change of Vehicle - If you change your car between booking and travelling you can transfer the booking to your new vehicle as long as it fits in with the dimensions originally given for the original car There is a £10 administrative charge to do this. If the new vehicle is larger than that originally booked, please contact us at your earliest convenience so that we can amend your booking. Failure to do this may result in extra charges at the port.
Motorcycle Bookings - You can only book one motorcycle per booking. To book more than one vehicle you must make separate bookings.
Back To Top
Return to Home Page |
